Sales
Service Contracts
If you want the best that Ionflight has to offer then we suggest that you purchase one of our service contracts. These can be tailored to meet your specific needs and budget, and are available on the PQ and Axiom ICP-MS. Whether it is just a simple technical support contract or a fully loaded comprehensive contract, you will be given the best service available. We have the skills, the tools and the commitment to make your contract, and your association with us, especially successful.
All contracts come with unparalleled technical support available via the telephone and remote access. You will also be given the mobile phone numbers of the Ionflight staff so you can expect a fast response. We have a provision in our contracts that give you a real guarantee on response time.
If you require on-site service, we will dispatch the first available engineer along with the parts that our technical support staff has deemed necessary to get you back up and running in the shortest amount of time. Once your instrument has been repaired, you will be presented test data showing its proper performance and that will correlate with the pre-contract data that Ionflight collects.
A Preventive Maintenance visit is a necessity because your instrument does require routine cleaning and re-calibration. These visits are too often overlooked and at times not completed properly. This can ultimately lead to further down time because problems that manifest themselves over time cannot be identified and dealt with. At Ionflight, you will get your PM 6 months into your contract which will be completed thoroughly with pre and post visit test data.
Parts
Ionflight has gone to great lengths to be able to provide guaranteed parts for your instrument. We have a large inventory of spares for all of the VG/Thermo manufactured ICP-MS, and in most cases we provide them at a significant discount. In cases where the part is now obsolete, we have found proven alternatives. We have a straight exchange program for all of the major components found in your instrument. These exchange parts have been soak tested in our ICP-MS lab to help ensure longevity.
Consumables
We recognize that there are many vendor choices when purchasing consumables. This website was built to be a one stop shop for everything you might need for running your instrument. You will find our prices competitive but best of all we have made them all accessible in just one place
Upgrades
A great characteristic of the Plasmaquad product line is the ability to upgrade to some of the new features that are found on later models. Ionflight is able to supply most of these upgrades so that you can keep abreast with the changing technology and expand your analytical capabilities. If you have a specific upgrade in mind or you would like to work with an organization to help develop your own ideas, then please give us a call.
Instrument Sales
From time to time Ionflight has used instruments available for sale. These are completely refurbished and tested to the original specification. Installation, operator training and 1-year warranties are available.
We are also interested in purchasing used equipment. If you have an ICPMS instrument in good condition we can probably find a good home for it.
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