TECHNICAL SUPPORT Good technical support saves you both time and money so it is an essential tool when dealing with service related issues. Technical Support is provided free of charge during the hours of 8.30am to 5.00pm EST, Monday through Friday. We will be able to answer all of your service related technical questions and give you sound advice. Alternatively, for a small annual fee we can provide a Tech Support contract which is a more in-depth service including remote diagnostic analysis and applications support. You will also be given mobile telephone numbers of our engineers along with an emergency pager number. ON SITE SERVICE Should the Technical Support process not resolve your issue then an on site service visit can be arranged by one of our instrument experts. This service will be provided in a prompt and professional manner using guaranteed parts. Our hourly rates and part prices are very competitive. BENCH REPAIR If our technical support team can locate the fault to a specific component, then our bench repair service is a great, cost-effective way to get you back up and running. Regardless of whether it is a vacuum pump or an RF generator, you can send us your failed unit and we will diagnose the fault, repair the unit and test it. If your software becomes unstable or the PC running it is either outdated or simply fails, we can help. We provide a computer rebuild service that can reformat and reprogram your existing system or upgrade your PC to the latest market specifications. Please call for further details. TRAINING We can provide basic operator training, applications training or more in-depth technical training. Prices will be available upon request.